Not only are ISPs among the worst-rated companies when it comes to customer service, but they’re also often guilty of deliberate misdeeds like slowing your service and giving away your personal data. As Jordan Spencer Cunningham of Nerdology.org put it, “All ISPs are evil. Finding the least evil ISP is the trick.”
Unfortunately, many areas don’t have a lot of options when it comes to picking and choosing your ISP. That’s because the required infrastructure and local regulations create natural monopolies, and often act as a barrier to competitors. Some say that the resulting lack of consumer choice is why ISPs get such bad ratings. They just don’t put in the effort to provide a good service because they know their customers have nowhere else to go if the want to go online.
But consumers are becoming more and more determined to uncover alternatives — and even create their own.