SMPP Software
 
15 Best Practices for First Call Resolution
SMPP Software ProviderThere is one part of the customer service experience that can save or cost hundreds of thousands of dollars. First Call Resolution (FCR) is perhaps one of the most important performance metrics that can have a direct influence on success. This educational graphic outlines the best practices to be sure to keep your customers happy while resolving issues. Following these practices will not only boost customer satisfaction, but can also cut costs and improve future selling opportunities.
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  • JoinedOctober 20, 2018
  • Country India
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