In a world where the first thing angry customers do is vent about their bad experience on the internet, online reputation management has become more important than ever. Every business ought to pay more attention to it, since the best way to connect with your main audience in this digital age is by building a trusty brand presence online.
But here’s the problem – Most people misunderstand this concept, which makes them think that social media management and online reputation management are the same thing. But this is really far from the truth!
Yes, ORM does involve social media, but that’s not all. With this guide, you will learn the principles and tips about online reputation management.