Most people use Valentine’s Day to show their other half a little extra love, but businesses have another group they should be thinking of when Cupid comes calling: their customers. After all, the things that make great personal relationships can also help shape great customer relationships. Strong bonds are built by empathy, care and shared experiences (with your Valentine and your loyal customers!). This list provides nine ways to amp up your customer experience and show some real customer love.
1. Make it Facebook official.
Okay, maybe that’s a little too far, but giving new customers a shout out on social media is a great way to show them how much you appreciate their business. Remember: To your customers you’re a brand, not just a small team! The fact that you took the time to shoot them a tweet or Facebook message (even though it takes less than a minute) will make an impression customers remember. In fact, 83% of those surveyed said they liked—or even loved—when a company responded to them on social!