It seems like the commenting community is made up of the worst trolls on the Internet. They’re so bad, YouTube has been called “a comment disaster on an unprecedented scale.”
But why YouTube? Lots of people watch videos online, and most of them aren’t jerks (we hope). There are other plenty of other social networks and content sharing platforms on the web with just as many users, and even many with similar demographics.
The truth is, many of those other sites would be just like YouTube, if it wasn’t for professional content moderators.
While the Internet is a wonderful thing, the anonymity it provides can sometimes bring out the worst in people. The phenomenon even has a name: the “online disinhibition effect,” where anonymity increased unethical behavior. Unlike in real life, the anonymity of the Internet protects people from the consequences of bad behavior, such as losing friends or gaining a bad reputation.
Many websites strive to provide the best possible environment for their users, so that people will keep coming back to the site. They want their visitors to feel safe, and to not be exposed to inappropriate content.