Today’s customer service involves more than a conversation face-to-face or on the phone. Email, live chat and social media have become important channels for consumers to engage with brands and seek for customer support. No matter how customer service is given to consumers, soft skills are essential for a successful customer service interaction.
In fact, soft skills are even more significant than technical skills as at the end of the day what your customers will remember is how they felt about your service. It’s the soft skills that make the difference between an average customer service professional and the one who can make customers feel fantastic about the help they got from your company.
The below Infographic highlights 20 most-needed customer service soft skills that every customer-facing employee in your organization must master to dramatically improve their interactions with customers and increase customer satisfaction. If you can think of any more soft skills to add to the list, feel free to share your ideas through the comments section.