Bad customer service is really expensive.
If left unchecked…
It will result in negative word-of-mouth. People who receive a poor customer experience will tell a lot of people. This repels other potential customers before they ever visit your website, or step foot in the door of your business.
It kills retention. Your customers have a lot of options when choosing who they do business with. And, their service expectations are higher than ever. One wrong move will make more than half of them jump ship.
It will burn your bottom line. Your company will need to spend more money acquiring new customers to make up for all the existing and potential customers it’s losing.
Let’s take a closer look at the numbers